In this case, it is a MTP USB device driver. From the above image, you can see that Device driver software was not successfully installed (MTP USB Device Failed occurs because MTP USB Device Driver failed). In this article, we will talk about how to fix MTP USB Device Failed/MTP USB Device Driver failed. There is more than one solution. Windows Server TechCenter Sign in. United States (English).

Jun 09, 2020 For that reason, many users failed to install the MTP driver on the computer. If you’re connecting your mobile phone to your computer, and you’re seeing a message like “MTP USB Device driver failed”, “MTP USB device not installing”, “MTP not recognized” or Code 28. Then don’t worry here we share many steps to resolve MTP USB.
Click on next button to proceed. Choose the path for the installation and click Install. The installer will proceed to install Android USB drivers. This may take a few minutes to complete. After the driver installation is completed, click OK on the pop-up note and then click on Finish to close the installation program.
To uninstall the device, right-click it and select Uninstall Device from the context menu. You will hear a system sound alert for a change in the detected hardware. Once the driver is uninstalled, the device will disappear from the Device Manager.

Since Windows 10 arrived on the scene, Microsoft kept urging users to upgrade from earlier versions. People were hooked by the promise of a faster, better, more intuitive and modern UI. Naturally, theymade the jump immediately while others tagged along soon after. Overall, it is safe to say that Windows 10 has kept up its own end of the bargain.

However, those who thought that jumping aboard the Windows 10 train would be the end of bugs on their PCs were in for a rude awakening. Over the years, Windows 10 has had its share of annoyances, such as the bug that stopped MTP devices from working when connected to the computer. Many users started getting this issue after the anniversary update and the subsequent patches didn’t solve it for everyone.

On the contrary, some people complained that they are unable to move files to and from their phones after connecting to their computer via USB. If you’ve been grappling with this problem, this guide is for you.

What Is MTP mode?

MTP stands for Media Transfer Protocol. It is the file transfer mode used by modern Android phones for transferring files to and from a computer. MTP replaced the USB mass storage protocol which was used on older phones running Android. USB mass storage exposed every part of the phone to the computer while MTP is rather more selective.

Nowadays, when you connect your phone to a computer over USB, you can choose between MTP and PTP. PTP stands for Picture Transfer Protocol. When you choose this mode, your phone appears to your PC as a digital camera, and you can transfer photos back and forth. MTP is actually an extension of PTP with added tweaks to accommodate other forms of files and media.

When phones still used USB mass storage, you couldn’t access the files on the storage while they were connected to the computer. You had to disconnect the phone to regain access. With MTP, you can access a file on your computer and phone at the same time. Moreover, USB mass storage required phone filesystems to use the FAT format. With MTP, phones can use better filesystems like exFat and F2fs.

MTP not Working on Windows 10

Most people don’t think about the process that goes on when a phone is connected to a computer. They just plug in a USB at the appropriate ends and start transferring files. To be fair, most of the time, there’s no need to think about it. The phone automatically installs the drivers that it needs to establish a connection with the PC.

However, sometimes, the phone doesn’t show up on the computer even after being plugged in. When you open File Explorer and This PC, the phone’s internal storage either doesn’t show up as a drive or doesn’t show up at all. Sometimes, your smartphone’s internal storage is shown, but clicking it yields an error message.

Plug-and-access is a basic functionality of Windows that shouldn’t be broken. Unfortunately, connection between an MTP-enabled device and a PC often runs into errors. The user can not transfer files or make the MTP device appear on the computer. This issue comes in various forms. You can get error messages like:

MTP USB Device driver failed
MTP USB device not installing
MTP not recognized
The USB device is not recognized by your computer
Code 28

Why Is MTP not Working?

By this point, everyone is used to simply plugging in their phone to the computer and moving whatever they want to and from both devices. So, when MTP fails to work, it is inevitable to wonder what happened. If you want to know the reasons why your Android phone stopped working on your PC, check out some possible reasons here:

Missing driver. A driver from the Android phone needs to be installed on your PC for the connection to work. If this driver hasn’t been installed or is missing, MTP errors will likely happen.
Corrupted driver. If the Android MTP driver becomes damaged or corrupted, your phone may be unable to establish a proper connection.
USB cable. Using the wrong cable can cause an error in the connection. It is better to use the cable that came with the phone’s charger or another cable of similar pedigree.
Outdated drivers. A system upgrade might have rendered the current driver obsolete. Updating the driver should help fix the problem of MTP device not working on Windows 10.
Phone is in charging mode. You need to manually select MTP or File Transfer from your phone’s notifications.

Now that you know the reasons, let’s look ahead to the potential solutions.

How to Fix the MTP not Working Error on Windows 10

When many users first reported this issue, Microsoft responded with an update that apparently fixed it for some people. If you’re still facing the problem after applying the update, other tips and tricks are available. Let’s introduce you to some top solutions to fix the MTP connection issue on Windows 10.

Check Your MTP Device

Before we attempt to apply solutions on your PC, it is worth checking whether the issue lies with the hardware. If the problem is on the hardware side, no amount of system troubleshooting can help you get rid of the problem.

First of all, make sure that you have selected the MTP protocol on your phone. In most modern phones, you have a choice of connection type whenever the device is plugged into a PC port. Swipe down on your phone to reveal the connection notification and select MTP or File Transfer from the options. Most phones select a charging-only mode by default and you have to manually choose a file transfer mode.

If you’re getting “USB device not recognized” notifications, the issue might lie with the PC ports. If you have another device lying around, try connecting it, using the same ports. If it works, the issue might lie with your phone’s drivers or the USB itself.

Ensure that the USB you’re using can handle file transfers. After a long period of use, some USBs lose their file transfer capabilities and can only charge the device. Also, if you’re not using the phone’s original cable, make sure the one you have isn’t a charging-only cable.

Don’t forget to try out all the available ports on your PC. You should make thorough checks to ensure that the issue doesn’t lie with your device, the cable, or the computer’s ports. Only then should you proceed to the other solutions in this guide.

Install the MTP Drivers

When you plug in a smartphone or MTP camera to your computer for the first time, the drivers for the device are automatically installed. These drivers enable a connection to be established between the two devices over USB.

If the drivers aren’t installed or have been removed from your PC, no file transfer connection is possible. The only way that could happen is if there’

Uninstall Mtp Usb Device Driver